frequently asked questions
  • General FAQs

By default, the last used shipping address will be saved into to your Premlarshop Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@premlarshop.com

After logging into your account, the status of your checkout history can be found under Order History. For tracking your order click on track your order in main menu of the website.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Once a successful order is received, the material is quality checked, packed & dispatched within 2-3 days from our Haridwar Uttarakhand factory. Then it takes 3-7 days for the third-party logistics person to deliver the material at your doorstep (depending on how far your delivery location is from our factory).

All your orders are sent via courier services like DTDC, GATI and SHREE MARUTI COURIER etc.

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

 

It's fast, easy & secure.

At the moment, we only accept Credit/Debit cards, PayPal and E-Wallets.

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal.

 

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online.

 

For more details, click here to see how PayPal works for you.

Premalrshop ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at support@premlarshop.com (if applicable).

 

We regret to inform you that no refunds will be given for orders that fall under the below categories.

 

  1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@premlarshop.com
  2. In the event of lost mail, we will try to locate the delivery team in India and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

 Google Chrome Version 50 onwards.

In addition, please ensure that your JavaScript and Cookie is enabled on your browser.

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